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Discussion with Sanford Hess: Government Information Technology Management and Change

Government Information Technology Management and Change - Sanford Hess
I recently met with Sanford Hess, IT Director for the City of Urbana, to discuss Government Information Technology Management, change within government IT, enhancing the relationship between people and government, career opportunities and more.  Here’s the full interview: (bonus content only at www.GreatTechPros.com) Tune in to the bonus Q&A with the audienc...
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Discussion with Susanne Tedrick: Developing a Game Plan to Thrive as Technology Evolves

Wylie Blanchard | Susanne Tedrick: Developing a Game Plan to Thrive as Technology Evolves - Full Episode
I recently met with Susanne Tedrick, Cloud Solution Specialist, to learn how women of color can jump-start, transition to or further evolve their career in technology, her new book Women of Color in Tech: A Blueprint for Inspiring and Mentoring the Next Generation of Technology Innovators, and how tech professionals can stay relevant in today’s rapidly evolving job market. Here’s the full int...
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Reflection: Global Immersion in Brazil 2019

Brazil: Global Immersion 2019 | Wylie Blanchard
I just returned from a 9 day immersion trip in Brazil learning about their economy and business practices with a group of MBA graduate students from the University of Illinois at Urbana-Champaign. First, let me say that I've always wanted to visit Brazil. Prior to this trip, I had an interest in the economics of South America, along with Africa and the Central American region of North Amer...
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Reflection: Global Immersion in Germany 2019

Germany: Global Immersion 2019 - Wylie Blanchard
I just returned from a 9 day immersion trip in Germany learning about their economy and business practices with a group of MBA graduate students from the University of Illinois at Urbana-Champaign. My initial interest in visiting Germany was to revisit a country I briefly lived in as a child with my parents. Overall, I feel that the trip gave me a better understanding of German economics, ...
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Website Considerations that Impact Business Communication

Website Considerations that Impact Business Communication - Wylie Blanchard
In this article, we’ll explore three things that businesses should consider when assessing how it communicates through its website. Consider what a website visitor needs from your website prior to other considerations.  It is important to know what users expect to encounter when they use a website. For instance, business communications like marketing messages and informati...
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Digital Media Technologies can Overcome the Challenges within Mass Communication

Wylie Blanchard - Digital Media Technologies Overcome Challenges within Mass Communication
In this article, we’ll explore the disadvantages of a mass communication approach to Business-To-Consumer (B2C) communication and how digital media technologies can help overcome these issues. One disadvantage for businesses that use mass communication is that they cannot accurately identify demand for their products and services because their delivery method focuses on reaching the la...
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Three Defining Features of Today’s Digital Media Technologies

Interactive Social Intelligence - Wylie Blanchard
In this article, we'll identify three defining features of today's digital media and how they impact digital communication. 1. Interactive media is the ability to interact with computerized information and content in ways that are similar to how we interact with humans. For example, the website dictionary.com offers several ways for you to comprehend the meaning of a wor...
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The Scope and Aim of Digital Channels (Introduction)

Digital Channels - Wylie Blanchard
What is a Digital Channel? A digital channel can be defined as a technological interface connected to the world-wide-web for the purpose of facilitating communication. About this Article Series. In this series of articles, we'll explore the role of digital media and communication technologies utilized in businesses communication efforts and review th...
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Support Desk Ticket Dashboard: @SpiceWorks

Heat Call Logging Dashboard - Support Ticket System A dashboard showing support tickets, top 5 queues, sla acknowledge rate, monthly/weekly inventory and monthly/weekly average days to resolve for heat call logging using pie charts, bullet/column graphs and spark line indicators. Originally posted on spiceworks.
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