Coming soon.
After a 5% time-cap, a March reboot, and a June manuscript finish, I’m excited to share the cover of Zero-Downtime Care—a plain-English playbook to help healthcare leaders modernize IT without migraines.

What you’ll master:

• Clarify the Wins 
• Align the Teams 
• Regulate in Real Time 
• Engage for Go-Live

Why it matters:

• Stop “quiet” tech threats that drain budgets and morale
• Flip downtime into growth time with the CARE Modernization™ Framework
• Lead confidently—no coding required

The landing page is live—cover, summary, and toolkit.

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I’ve played golf for 4 years.
Recently, while traveling, I got paired with a new friend who’s been playing… 4 months.

Similar score, his slightly better.

He even gave me a chipping tip that landed instantly. “How!?”

He smiled:
“I’m weird about it. I’ve played every day for 4 months. No misses. And I meet a coach twice a week to tune the basics.”

It hit me:
Consistency + coaching beats time served.

Not just in golf—in business.

If you want compounding results:

• Do one deliberate rep daily (30 focused minutes > 2 random hours).
• Get regular feedback (a coach, a peer review, a customer).
• Improve one tiny skill at a time (like my chipping).
• Track it for 30 days. Then decide what to double.

How long you’ve done it matters less than the daily commitment you’ve placed into the effort.

I left with a better short game—and a better golf week.

What’s your 30-minute daily rep for the next month?

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Ever notice how fast a clinician’s eyes glaze over once your slide deck starts speaking fluent acronym?

The quickest way to clear a room is to lead with latency stats and server IDs instead of the numbers that touch patients.

Trade tech-speak for plain-language KPIs they actually care about: infection rate, case length, turnover time.

Strip one deck tonight—just replace every acronym with a patient-facing outcome—and watch the next steering meeting stay awake past slide three.

Need a hand mapping who cares about which metric?

Download my one-page Stakeholder Flight-Plan worksheet.

Which bit of jargon keeps sneaking into your executive updates?

Get my one-page Stakeholder Flight-Plan worksheet and resource from my book Zero-Downtime Care.

This content was originally posted on LinkedIn.

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I initially scope any project in 30 minutes with this.
If we can’t quickly define it in simple terms, we’re inviting surprises.

Try this outline:
– Problem in one sentence (no solutions).
– Who’s impacted (by role).
– Non-goals (what we’re not doing).
– Success metric + earliest deadline.
– One risky assumption to test in week one.

That’s enough clarity to say yes, no, or “not now” without a 20-page deck. Teams breathe easier, and “scope creep” becomes “scope choice.”

DM me your 2-line scope; I’ll suggest one risk to remove.

This content was originally posted on Linkedin.

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Ever cleared a new lane on the highway only to see traffic jam up anyway?

That’s what can happen during a cloud-migration: shiny route, hidden bottleneck.

Legacy imaging servers—the ones humming in a back closet—often hold untracked dependencies.
If you flip the switch without spotting them first, files stall, scans repeat, and schedules slide.

Take five minutes today and inventory one DICOM node that predates your youngest team member.
Map every system that still calls it home, then book its retirement before your next cut-over.
Future you—and every patient downstream—will thank you.

Need a step-by-step for zero-downtime hand-offs?

Grab my one-page Launch-Readiness Checklist.

Which dusty server is still hiding in your equipment closet?

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Snapped this at the gate this morning. Before a plane leaves, a crew runs checklists, ground teams prep, and the pilot makes the final call.

Security in business works the same way.

Every business needs a security auditor.

You don’t have to be one—but you do need one on your team (and a leader who turns their findings into business wins).

When I help clients build tech teams, here’s the split that actually works:
– Auditors map controls to recognized frameworks (NIST CSF, PCI DSS) and test what’s real—not what’s hoped.
– Leaders translate those controls into budgets, deadlines, and workflows people can run every day.

What “great” looks like in plain English:

• Advice you can act on (not just checklists).
• Communication that calms—clear updates, no scare tactics.
• Ongoing education + teamwork so the same problem doesn’t boomerang.

Next: Conduct a sanity check for your upcoming project(s) to verify where a security auditor and a clean plan fits.

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Launch date: September 29

After a 5% time-cap, a March reboot, and a June manuscript finish, I’m excited to share the cover of Zero-Downtime Care—a plain-English playbook to help non-technical healthcare leaders modernize IT without migraines.

What you’ll master:

• Clarify the Wins 
• Align the Teams 
• Regulate in Real Time 
• Engage for Go-Live

Why it matters:

• Stop “quiet” tech threats that drain budgets and morale
• Flip downtime into growth time with the CARE Modernization™ Framework
• Lead confidently—no coding required

The landing page is live—cover, summary, and toolkit.

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10:00 a.m. I was on a virtual call with a health provider planning 2026. We ditched the “big bang” and lined up a few small, high-value wins.

Around noon I went to help a nonprofit, in the Bronzevillle-area, through a down system. A 15 min outage can burn a week of goodwill.

Mid-afternoon a Will County township leader called, frustrated with their current provider. What they want isn’t a new ticket system—it’s clear priorities, honesty and accountability.

Late afternoon I met a client, in the South-Loop, just to talk. No agenda, no slides. Relationships prevent surprises better than any dashboard.

Across sectors the pattern is the same: set a clear plan, harden the basics, insist on fit and follow-through, and keep the human connection alive.

What’s one small win you’ll lock in this week for your 2026 plan?

If you’re curious what a short outage really costs, here’s a quick Downtime Calculator from our team.

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Your dashboard can look amazing—until you filter by equity and half the cells read “unknown.”

Missing demographic fields turn real care gaps into mirages, masking where resources are needed most.

Try this micro-audit today: pick one outcome metric you care about, filter it by race, income, or ZIP, and count the blanks.

If more than a third of the rows show “unknown,” you’ve found a data desert worth irrigating.

Add a single “no-blank” rule to your ETL tonight and watch the picture sharpen.

Need a wider lens for prioritizing fixes?

Grab my one-page Modernization Scorecard.

Which metric reveals the biggest equity blind spot in your world?

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Because attackers don’t just guess—they trick and reuse.

Here’s what actually moves the needle:

1. MFA/passkeys on the money apps (email, payroll, finance, anything customer-facing).
2. Password manager for everyone to end the “Summer2025!” habit.
3. Monthly/quarterly phishing drill: one test, measure report rate, share lessons—no shaming.

Add login alerts on critical systems so strange sign-ins don’t become strange invoices.

Security works when it feels boring and repeatable. If you make these three habits default, you’ll drop a lot of risk without buying another tool.

What’s the one habit you’ll start this week—MFA/passkeys, password manager, or monthly drill?

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