They’re losing sleep over what happens when old tech fails at the worst possible moment.

1. Slow systems and processes
   Staff workarounds, duplicate entry, and delayed reports quietly draining capacity.
2. Weak security
   Outdated systems that haven’t kept pace with today’s cyber and compliance demands.
3. IT misalignment
   Technology decisions that don’t line up with clinical, operational, or financial priorities.

None of these are “just IT problems.” They’re leadership problems.

The good news: with the right playbook, you can modernize without blowing up your day-to-day operations—or overwhelming your team.

Zero-Downtime Care was written to give healthcare executives, directors, and founders a plain-English framework to do exactly that.

Kindle edition link below.
Thank you!

https://a.co/d/90PKbcw

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I wrote a book.

After nearly a year of writing and revising, Zero-Downtime Care launches in 2 days — Tuesday, November 18 at 9:00 AM CT on Amazon.

It’s a plain-English playbook for healthcare executives and business leaders who want to modernize technology without chaos or downtime.

Here’s how you can be part of launch day:

1. Grab the Kindle edition on Tuesday at 9:00 AM CT using the launch link I’ll share.
   Concentrating purchases in one format helps push the book onto Amazon’s Best Seller lists.
2. Share it with one colleague who leads healthcare operations, IT, or compliance.
   A single forward or tag does more than any ad I could buy.
3. After you buy, comment or message me “Done.”

Want a preview now?
You can read the Introduction + Chapter One for free. It breaks down how outdated systems quietly undermine care—and how the CARE Modernization™ Framework fixes it.

If you’ve been part of this journey in any way—client, colleague, or connection—thank you.

Excited to lift this off with you on Tuesday.

All the companion tools—Clarity Snapshot, Stakeholder Flight-Plan, Launch-Readiness Checklist, and more—are already live and free at ZeroDowntimeCare.com/tools. Sign up for updates and get the Intro and first chapter now.

This content was originally posted on LinkedIn.

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Last week, Zero-Downtime Care crossed a milestone that made it feel real—the full cover (front, spine, and back) is finally done.

The PDF and Kindle versions are complete too. Over the weekend I read, reviewed and approved both versions.

Meanwhile, we’ve added new free tools to the site—calculators, cybersecurity checks, how-to guides, and more—all powered by Reintivity.

Now one big decision remains: the audiobook.

Should I…

• Record it myself
• Use an AI version of my voice
• Hire a professional narrator

I’m leaning toward recording after launch (Nov 18), but I’d love your thoughts—what makes an audiobook most engaging for you?

Get the free new tools at https://www.zerodowntimecare.com/tools/

This content was originally posted on LinkedIn.

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Get 100% free tools—no email, no data collection, no gate.

• Calculators: IT Support Pricing, Downtime Cost, Tech ROI
• Cyber: Password Strength Check, Breach Check (Have I Been Pwned), Cyber Attack Awareness, Cyber Risk Score
• Guides & eBooks: IT Services Buyer’s Guide, Windows 11 for Business, Teams best practices, plus 2 books
• How-To Videos: Windows 11 tips, passkeys, onboarding safety, and more
• Product Brochures: Learn about solutions & offerings

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Book update: ‘Zero-Dowtime Care’ is getting closer. I just locked content and the book is headed to final layout this week—no more changes to the core text or imagery.

New launch date: November 18, 2025 (worth the wait).

You can read Chapter One today—my plain-English framework for shrinking tech debt, reducing downtime, and leading with confidence (no coding required).

Sign up and get the first chapter of my book www.ZeroDowntimeCare.com

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Coming soon.
After a 5% time-cap, a March reboot, and a June manuscript finish, I’m excited to share the cover of Zero-Downtime Care—a plain-English playbook to help healthcare leaders modernize IT without migraines.

What you’ll master:

• Clarify the Wins 
• Align the Teams 
• Regulate in Real Time 
• Engage for Go-Live

Why it matters:

• Stop “quiet” tech threats that drain budgets and morale
• Flip downtime into growth time with the CARE Modernization™ Framework
• Lead confidently—no coding required

The landing page is live—cover, summary, and toolkit.

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Ever wish you had a gentle heads-up 24 hours before a patient really needed help?

Strip away the buzzwords and that’s all AI triage is—a nudge to call sooner, not later.

You don’t need a data science lab to try it.

Start tiny.

Pick one group you already support—new discharges, high-risk seniors, or anyone overdue for a follow-up. Jot a few simple risk clues you can see today.

Sort your list by those clues, then call the top five tomorrow.

Track what happened. Keep what works, drop what doesn’t, repeat next week.

If you want help choosing where to start, I can share a one-page Modernization Scorecard that ranks projects by capacity, risk, and timeline.

Get my one-page Modernization Scorecard that ranks projects by capacity, risk, and timeline. Share your email and I’ll send the worksheet, plus one practical tech tip each week—unsubscribe anytime.

Where would a two-minute prediction make the biggest difference for you?

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Launch date: September 29

After a 5% time-cap, a March reboot, and a June manuscript finish, I’m excited to share the cover of Zero-Downtime Care—a plain-English playbook to help non-technical healthcare leaders modernize IT without migraines.

What you’ll master:

• Clarify the Wins 
• Align the Teams 
• Regulate in Real Time 
• Engage for Go-Live

Why it matters:

• Stop “quiet” tech threats that drain budgets and morale
• Flip downtime into growth time with the CARE Modernization™ Framework
• Lead confidently—no coding required

The landing page is live—cover, summary, and toolkit.

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10:00 a.m. I was on a virtual call with a health provider planning 2026. We ditched the “big bang” and lined up a few small, high-value wins.

Around noon I went to help a nonprofit, in the Bronzevillle-area, through a down system. A 15 min outage can burn a week of goodwill.

Mid-afternoon a Will County township leader called, frustrated with their current provider. What they want isn’t a new ticket system—it’s clear priorities, honesty and accountability.

Late afternoon I met a client, in the South-Loop, just to talk. No agenda, no slides. Relationships prevent surprises better than any dashboard.

Across sectors the pattern is the same: set a clear plan, harden the basics, insist on fit and follow-through, and keep the human connection alive.

What’s one small win you’ll lock in this week for your 2026 plan?

If you’re curious what a short outage really costs, here’s a quick Downtime Calculator from our team.

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Yesterday a Chicagoland CFO sent an SOS:
“Our interface froze for 17 minutes—delayed care and $28K in overtime.”

In the manuscript I’m polishing, we tackle moments like this with the CARE Modernization™ Framework:

1. CLARIFY the real-world stakes (patients, revenue, reputation)
2. ALIGN every leader on a downtime-proof roadmap
3. REGULATE early—security, compliance, funding in one loop
4. ENGAGE teams to deliver upgrades without disruption

Each cover draft reminds me the real “cover” we need is a resilient tech backbone—so clinicians focus on care, not spinning hourglasses or “system unavailable” banners.

Skim the 2-page overview (PDF) — low-commitment read
Join the launch team — early preorder links & share graphics

Thanks for following the journey. Let’s turn downtime stories into uptime victories together.

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