Ever wish you had a gentle heads-up 24 hours before a patient really needed help?

Strip away the buzzwords and that’s all AI triage is—a nudge to call sooner, not later.

You don’t need a data science lab to try it.

Start tiny.

Pick one group you already support—new discharges, high-risk seniors, or anyone overdue for a follow-up. Jot a few simple risk clues you can see today.

Sort your list by those clues, then call the top five tomorrow.

Track what happened. Keep what works, drop what doesn’t, repeat next week.

If you want help choosing where to start, I can share a one-page Modernization Scorecard that ranks projects by capacity, risk, and timeline.

Get my one-page Modernization Scorecard that ranks projects by capacity, risk, and timeline. Share your email and I’ll send the worksheet, plus one practical tech tip each week—unsubscribe anytime.

Where would a two-minute prediction make the biggest difference for you?

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I’ve played golf for 4 years.
Recently, while traveling, I got paired with a new friend who’s been playing… 4 months.

Similar score, his slightly better.

He even gave me a chipping tip that landed instantly. “How!?”

He smiled:
“I’m weird about it. I’ve played every day for 4 months. No misses. And I meet a coach twice a week to tune the basics.”

It hit me:
Consistency + coaching beats time served.

Not just in golf—in business.

If you want compounding results:

• Do one deliberate rep daily (30 focused minutes > 2 random hours).
• Get regular feedback (a coach, a peer review, a customer).
• Improve one tiny skill at a time (like my chipping).
• Track it for 30 days. Then decide what to double.

How long you’ve done it matters less than the daily commitment you’ve placed into the effort.

I left with a better short game—and a better golf week.

What’s your 30-minute daily rep for the next month?

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Ever notice how fast a clinician’s eyes glaze over once your slide deck starts speaking fluent acronym?

The quickest way to clear a room is to lead with latency stats and server IDs instead of the numbers that touch patients.

Trade tech-speak for plain-language KPIs they actually care about: infection rate, case length, turnover time.

Strip one deck tonight—just replace every acronym with a patient-facing outcome—and watch the next steering meeting stay awake past slide three.

Need a hand mapping who cares about which metric?

Download my one-page Stakeholder Flight-Plan worksheet.

Which bit of jargon keeps sneaking into your executive updates?

Get my one-page Stakeholder Flight-Plan worksheet and resource from my book Zero-Downtime Care.

This content was originally posted on LinkedIn.

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How I help teams pick an OMTM:

1. Tie it to money or risk. Revenue, cost, or exposure—decorate nothing else.
2. Review weekly. If you don’t see it often, you can’t steer it.
3. Name an owner. Weather reports don’t change the weather. Owners do.
4. Set a threshold (green/yellow/red) so action is obvious.
5. Pair one behavior you control (input) to the outcome you want.

Examples:

• Reduce onboarding time by auto-provisioning day-1 access.
• Increase qualified leads by two founder-led demos/week.
• Lower churn by contacting at-risk accounts within 24 hours of a usage drop.

Pick one, make it visible, and let it dictate your next three moves.

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Picture the fire alarm at midnight.

One guard thinks it’s a drill, has a snack, and twenty minutes later half the wing is smoke-logged.

Swap flames for PHI and you’ve got our recent near miss: an after-hours alert brushed off as “probably a test,” triggering fines none of us budgeted for.

Block 45 minutes this week for a no-notice tabletop exercise.

Phones, pagers, personal email—see who shows up and how fast.

How do you make sure your team can tell a drill from the real thing?

Need motivation? 
Watch one of our short Cyber Attack Awareness videos and count how many controls you spot missing. https://www.reintivity.com/how-vulnerable-is-your-greater-chicago-business-to-cyber-attacks/

This content was originally posted on Linkedin.

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I initially scope any project in 30 minutes with this.
If we can’t quickly define it in simple terms, we’re inviting surprises.

Try this outline:
– Problem in one sentence (no solutions).
– Who’s impacted (by role).
– Non-goals (what we’re not doing).
– Success metric + earliest deadline.
– One risky assumption to test in week one.

That’s enough clarity to say yes, no, or “not now” without a 20-page deck. Teams breathe easier, and “scope creep” becomes “scope choice.”

DM me your 2-line scope; I’ll suggest one risk to remove.

This content was originally posted on Linkedin.

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Ever cleared a new lane on the highway only to see traffic jam up anyway?

That’s what can happen during a cloud-migration: shiny route, hidden bottleneck.

Legacy imaging servers—the ones humming in a back closet—often hold untracked dependencies.
If you flip the switch without spotting them first, files stall, scans repeat, and schedules slide.

Take five minutes today and inventory one DICOM node that predates your youngest team member.
Map every system that still calls it home, then book its retirement before your next cut-over.
Future you—and every patient downstream—will thank you.

Need a step-by-step for zero-downtime hand-offs?

Grab my one-page Launch-Readiness Checklist.

Which dusty server is still hiding in your equipment closet?

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Snapped this at the gate this morning. Before a plane leaves, a crew runs checklists, ground teams prep, and the pilot makes the final call.

Security in business works the same way.

Every business needs a security auditor.

You don’t have to be one—but you do need one on your team (and a leader who turns their findings into business wins).

When I help clients build tech teams, here’s the split that actually works:
– Auditors map controls to recognized frameworks (NIST CSF, PCI DSS) and test what’s real—not what’s hoped.
– Leaders translate those controls into budgets, deadlines, and workflows people can run every day.

What “great” looks like in plain English:

• Advice you can act on (not just checklists).
• Communication that calms—clear updates, no scare tactics.
• Ongoing education + teamwork so the same problem doesn’t boomerang.

Next: Conduct a sanity check for your upcoming project(s) to verify where a security auditor and a clean plan fits.

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Launch date: September 29

After a 5% time-cap, a March reboot, and a June manuscript finish, I’m excited to share the cover of Zero-Downtime Care—a plain-English playbook to help non-technical healthcare leaders modernize IT without migraines.

What you’ll master:

• Clarify the Wins 
• Align the Teams 
• Regulate in Real Time 
• Engage for Go-Live

Why it matters:

• Stop “quiet” tech threats that drain budgets and morale
• Flip downtime into growth time with the CARE Modernization™ Framework
• Lead confidently—no coding required

The landing page is live—cover, summary, and toolkit.

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10:00 a.m. I was on a virtual call with a health provider planning 2026. We ditched the “big bang” and lined up a few small, high-value wins.

Around noon I went to help a nonprofit, in the Bronzevillle-area, through a down system. A 15 min outage can burn a week of goodwill.

Mid-afternoon a Will County township leader called, frustrated with their current provider. What they want isn’t a new ticket system—it’s clear priorities, honesty and accountability.

Late afternoon I met a client, in the South-Loop, just to talk. No agenda, no slides. Relationships prevent surprises better than any dashboard.

Across sectors the pattern is the same: set a clear plan, harden the basics, insist on fit and follow-through, and keep the human connection alive.

What’s one small win you’ll lock in this week for your 2026 plan?

If you’re curious what a short outage really costs, here’s a quick Downtime Calculator from our team.

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